Supporter Care Representative

You will join a friendly team and help process gifts, magazine subscriptions, update records and ensure each person who contacts Premier receives a high level of care.

KEY TASKS

• To be a positive and enthusiastic member of the team, encouraging team spirit and togetherness by participating actively in meetings, training and helping in the development of others.
• Maintain accurate records of our supporters ensuring their addresses and contact preferences are up to date.
• Process donations and magazine subscription requests received both electronically and in the post.
• Respond to queries over the phone, email and post
• Send routine correspondence such as magazine renewal letters and information requests.
• To work and liaise with other departments within Premier to identify improvements to standards and processes.

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements at any time, after discussion with the post holder.

QUALIFICATIONS AND EXPERIENCE

• Five GCSE’s (grade C or above) or equivalent, including English and Mathematics
• Sound knowledge and experience of handling confidential information/data.
• Experience of dealing with people at all levels and with the public over the phone.
• Experience of working on databases preferred.
• Excellent organizational and prioritizing skills.
• IT literacy in Microsoft Office

ABILITIES & SKILLS

• Excellent written and oral communication skills.
• Good administration, multi-tasking, and organisational skills.
• Detail-oriented and flexible approach
• Computer literate with knowledge of Microsoft Office
• Ability to use initiative and priorities workload

PERSONAL QUALITIES

• Friendly personality with a high level of commitment and dedication
• Able to work in a team and independently
• The post-holder will work in a Christian environment. Therefore it will be necessary for the post-holder to have respect for the Christian faith, its values and be in sympathy with our organisational aims.
• Well presented, flexible and dedicated.
• The post-holder will abide by the organisational Health and & Safely and Equal Opportunity Policy at all times

LOCATION: Crowborough Office, East Sussex 
HOURS OF WORK: Part time or Full time hours between 9:00am – 5:00pm 
CONTRACT: Permanent 
REPORTING TO: Team Leader, Database and Administration.
SALARY: £18,000pa – £19,500pa (depending on skills and experience)

Closing date: 27th April 2018 

To apply for this job, click here. 

To download the job description, click here. 

Due to the number of applications we receive we cannot reply to unsuccessful candidates, therefore, if you have not heard from us within two weeks of the closing date please accept that, on this occasion, your application has been unsuccessful. Premier reserves the right to conduct interviews before the closing date for application